CallCabinet has pioneered work-from-anywhere call compliance. But a reliable service is just the start. Learn more about making your call center work from anywhere. When building Call Center Studio, availability of the platform and continuity were major priorities for Avci and his team, as both are key to their operations and customer satisfaction. The connectivity options we have with Google Cloud are the best we have seen.”Ĭall centers are mission-critical components for most organizations. “We process communications in real-time, so we need to be able to deliver low latency to our customers wherever they are. “For a global expansion, we needed a global solution,” says Avci. If Call Center Studio wanted to maintain its reputation for high quality, low latency service, it needed an infrastructure that could handle high levels of traffic on a global scale. But expanding to new clients in different continents brought new regulatory and technical challenges. Call Center Studio services enterprise-level organizations as well as SMEs. Use your Ring4 phone lines to text & call from anywhere and from any device with an internet connectivity. And, it’s not only the number of its clients that have grown but also the size of them. The business phone designed to make your life easier. Today, the Call Center Studio platform is used by more than 600 companies in 34 countries across the world. That simplicity, combined with the very highest standards of service, has helped the company grow rapidly over the last few years. Not only did this mean that it could rapidly scale the number of queries it was handling and process calls faster, it also enabled its clients to set up their own service within ten minutes of signing up. It was the first call center platform to be based entirely on Google Cloud. Call Center Studio, founded that year in Turkey, aimed to change that. But in 2012 the existing call center solutions required lots of investment in expensive hardware and armies of customer service agents to be viable. “Our goal was to digitize these technologies and bring all the benefits of the cloud to our clients.”Ĭall centers are vital for customer relations, helping organizations keep their customers loyal and build up relationships over time. It’s a 60-year-old industry, and there are a lot of high-cost, high-maintenance legacy platforms still being used,” says Idris Avci, CTO and founding partner at Call Center Studio. “When we first started in 2012, we felt that the call center industry was too reliant on the older, telecommunications-based industry. ![]() That’s where Call Center Studio comes in, providing businesses and organizations of all kinds with a cloud-based, AI-powered contact center software that dramatically lowers the costs for world-class customer service without compromising quality. But high-quality customer service requires extra staff, time, and money, which means that when margins are tight, companies are forced to make hard decisions. Save money with our transparent approach to pricingĪ successful business needs more than a great product, it needs a great relationship with its customers. Rapid Assessment & Migration Program (RAMP) Migrate from PaaS: Cloud Foundry, OpenshiftĬOVID-19 Solutions for the Healthcare Industry
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |